Quick poll for those of you in business and who have a website displaying various different contact methods. I suppose it might depend on the business and product/service being sold but I find it increasingly difficult as a web designer to be constantly answering phone calls whether new inquiries or for support. I think its much more structured and efficient if I only let people email me as I can then run through emails systematically, prioritise them, have a record of what was said and keep everything nice and tidy as opposed to having to remember what was said on the phone or having to find scraps of paper where you’ve quickly scribbled down someones details or requests.
What do you think?
Reverb Studios Design 